Refund policy

At Glorious the Brand, every product is carefully selected to meet our luxury quality standards.

Because our products are considered personal-use beauty items, all sales are final unless they meet the exceptions outlined below.

All Sales Are Final

For hygiene and safety reasons, returns and exchanges are not accepted on:

Wigs
Hair Bundles
Lace Frontals
Lace Closures
Hair Extensions
Eyelashes
Hair Accessories
Sale or Promotional Merchandise

Every order undergoes quality inspection before shipment.

Eligible Returns

Returns or exchanges may only be approved if:

An incorrect item was received
Your order arrived damaged
A verified manufacturing defect is present

Claims must be submitted within 48 hours of delivery.

Return Eligibility

Products must:

Be unused
Be unworn
Remain in original condition
Have lace uncut
Include original tags
Be returned in original packaging

Products showing signs of installation, styling, brushing, washing, coloring, cutting, or alteration cannot be accepted.

Return Authorization

Please contact us before returning any merchandise.

Unauthorized returns will not be accepted.

Email:

support@gloriousthebrand.com

Include:

Full Name
Order Number
Photos or videos showing the issue
Description of the problem

Return Shipping

Unless the issue resulted from our error, customers are responsible for return shipping costs.

Trackable shipping is strongly recommended.

Refunds

Refunds are only issued for approved claims involving:

Incorrect merchandise
Damaged items
Manufacturing defects

Approved refunds:

Are issued to the original payment method
Exclude original shipping charges
May require 5–10 business days to appear, depending on your financial institution

Exchanges

Approved exchanges depend on inventory availability.

If a replacement is unavailable, store credit or a refund may be offered.

Order Cancellations

Orders may only be canceled within 24 hours of purchase.

Once processing begins, orders cannot be modified or canceled.

Chargebacks

Please contact us before filing a chargeback.

Fraudulent chargebacks may be disputed using delivery confirmation and order documentation.

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